FOR INFORMATION
O ?
SIMON FRASER UNIVERSITY
MEMORANDUM
Vice-President, Research and Information Systems
TO: Mr. R. Heath
?
Registrar
SUBJECT: ABUSIVE PATRONS
FROM: Thomas W. Calvert, Chairman
Senate Library Committee
DATE: May 21,1986
The. Senate
Library Committee has approved the attached
addition to the Senate Library Regulations. This addition is intended
to provide a mechanism to deal with abusive patrons.
Although incidents where Library staff are subjected to abuse
are relatively rare, they are sometimes difficult to handle. The
Senate Library Committee feels that this additional regulation will
provide a simple but effective mechanism and that it will give the
staff some support in handling difficult situations. This provision is
not expected to be used in more serious situations where charges
should be laid by the police under the criminal code. Also, the
President can take further action against either faculty or students,
if they are judged to have committed a serious offence against the
standards of the University.
cc: Senate Library Committee.
Attachment ?
41
NOTE FROM THE SECRETARY OF SENATE:
Senate delegated to the Senate Library Committee
(S.82-37)
the authority to
make minor changes to Library Loans ol icy. regulations, with the understanding
that the Con3mrttee will
Worm
Senate of such: changes at the earl test
• ?
opportunity.
The attach.d paper dated May
21, 1986
from T.W. Calvert, Chairman of the Senate
Library Committee is for information
of
Senate..
APPENDIX A (Amendment)
Penalties
7. ?
PATRON CONDUCT
?
S
The Library accepts that from ttme to time borrowers will
express criticisms- of its Loans policies- and practices.
However, if in the process, Library staff are additionally
subjected to acts by a borrower which. in the opinion of the
Head of the Loans Division, acting reasonably, are abusive
and/or threatening, the Library may, on the recommendation
of the Read of the Loans- Di-viTsion and the authority of the
University Librarian, suspend the borrowSng privileges of
that borrower for a s-pecific or iideftnite period. Such
action -may bei appealed tftrougft the. Library Penalties- Appeal
Committee.
n
APPENDIX A
PENALTIES
1. GENERAL LOANS
(a)
Failure
to return a recalled ...item by the due date:
- Suspension of borrowing privileges
- $1.00 per day per item to a maximum of $25.90 per
book.
(b)
Failure to
.
return all materials by the due date:
- Suspension of borrowing privileges when books become
overdue.
-After 21 days, $5.00 fine irrespective of the number
of unreturned items.
- After 14 more days, the fine will be increased $1.00
per day to a maximum of $25.00 per borrower.
(c)
After the $25.00 maximum has been reached, lost, book
processing charges will be, and lost book replacement
charges, may be assessed.
2. RESERVE LOANS
(a)
For print materials and lecture tapes an hour or more
overdue and which have holds.placed on them:
- $1.00 per hour, up to $5.00 per day, to a maximum of
$25.00 per item.
(b)
For music tapes an hour or more overdue and which have
holds placed on them:
- 25 per hour up to $1.00 per day, to a maximum of
$25.00 per item.
(c)
Lost tapes incur a $3.00 replacement charge, plus a
$10.00 processing charge. Lost photocopied items incur
a replacement cost of 10 per page plus 25c for the
folder, plus .a $10.00 processing charge.
'(d) When not returned by the semester end due date and when
no holds have been placed, general loan fines
/
S.
pertain(sée 1(b) above).
3. SPECIAL LOANS
Failure to return materials by the due date:
- Suspension of borrowing privileges.
- $1.00 per day to a maximum of $25.00 per item.
4.
-..INTERLIBRARY LOANS
Failure to return materials by the due date:
- Suspension of borrowing privileges.
- $1.00 per day to a maximum of $25.00 per borrower.
5. REPLACEMENT CHARGES
(a)
Suspension of borrowing privileges until fees are paid.
(b)
Book materials: average annual, cost of the book within its
particular subject plus $10.00 processing charge.
(c)-'Microform ?
te11a1s:
.
$10.00 processing charge plus $10.00.
(d)
Theremaybe a binding sur.cbarg&of $4.85 for.. paperback books.
(e)
Equipment: current replacement costs plus $10.00 processing
charge. ?
-
.(f). In all-cases,
if
the patron demonstrates that the material
is actually available below the assessed. costs, the replacement
chages will be reduced, rand conversely-if-the value of the
materlalorsubsequentcosts tothe Library are greater than
the above rates, there will be an added charge.
6 ?
UNPAID
'ACCOUNTS
Where charges have not been paid within 60 days of having been incurred,
accounts may be placed in the hands of a collection agency for recovery.
- Passed by the Board of Govenors in August 1971.
